What's new. All postings for 2009 All postings for 2008 RSS Feed
Calendar Pictures Open-source contributions Really old pages DWright.org
View Dan Wright's profile on LinkedIn
Dan Wright's Facebook Profile
Fri, 19 Mar 2004

Adelphia gets a silver star.

Note: That's a silver star, not a gold star. They would have gotten a gold star, but when I called them, they made me wait forever to talk to somebody.

I had to call their tech support line today because my cable modem somehow became de-provisioned in their system and wasn't letting me browse out of their network. I spoke to a guy named Ramon who helped me out. He was a pretty intelligent guy. And the really nice thing was that he actually treated me like an intelligent guy. He didn't give me a hard time about the fact that I was running a real operating system (as opposed to a Microsoft OS), and he didn't give me a hard time about having a router. Instead, I told him exactly what was I was seeing, and he solved the problem. He didn't make me do twenty stupid steps like "Turn the power off and turn it back on."

So even though it was a glitch on their side that caused my modem to be de-provisioned in the first place, it was nice to talk to a tech that didn't mind talking to other techs.


posted at: 11:08 | permanent link to this entry | Comments: