Adelphia gets a silver star. Note: That's a silver star, not a gold star. They would have gotten
a gold star, but when I called them, they made me wait forever to talk to
somebody. I had to call their tech support line today because my cable modem somehow
became de-provisioned in their system and wasn't letting me browse out of their
network. I spoke to a guy named Ramon who helped me out. He was a pretty
intelligent guy. And the really nice thing was that he actually treated me
like an intelligent guy. He didn't give me a hard time about the fact that I
was running a real operating system (as opposed to a Microsoft OS), and he
didn't give me a hard time about having a router. Instead, I told him exactly
what was I was seeing, and he solved the problem. He didn't make me do twenty
stupid steps like "Turn the power off and turn it back on." So even though it was a glitch on their side that caused my modem to be
de-provisioned in the first place, it was nice to talk to a tech that didn't
mind talking to other techs.
posted at: 11:08 | permanent link to this entry | Comments: