Sick and tired of Comcast. I can't stand companies that have the attitude that you can't do without
them and therefore they can do whatever they want to you. I'm fighting with
Comcast right now, who is doing an awful job of taking over for Adelphia (who
would have thought it was possible to do worse than them?). Some of my services have been down for over a week now. When I try to talk
to Adelphia, they won't talk to me because I've already been "transitioned".
When I tried to talk to Comcast they told me that I haven't been transitioned
yet. I spoke to a person at Comcast about a week ago that promised me that I'd be
up and running by this Saturday. No apology, no offer of credit for the
service I was paying for and not receiving.. just "check back in a week".
Well, the week has passed, and surprise surprise... still not up. So I spoke
to Amy tonight, who told me that "Please be advised that We have started the
transition, it is not completed". Let me translate that from customer service
speech to what this customer hears: "Please be advised that while you continue
to pay us money, we see no need to move any faster than we feel like. We've
already passed the promised deadline and nothing bad came of it." Next, she gave me a real nice bonus: Once the transition is complete,
they'll send an e-mail to my Adelphia e-mail address. Sounds reasonable,
right? Problem is, I don't have an Adelphia e-mail. My Adelphia account was
configured to send any important mail from Adelphia directly to my real e-mail
account. I told Comcast support that I didn't have an Adelphia e-mail
account, and that I'd like to continue the same arrangement. Their answer: No.
They don't do that. I have to have an Adelphia account so that I can get mail
from Comcast letting me know when they've gotten around to fixing my service.
So, Amy, how am I supposed to get an e-mail account from Adelphia when they
consider me already "transitioned"? Well, it turns out that she can't help
me with that. If I didn't have Altell as a phone service provider, I'd be switching to DSL
in a heartbeat. But until that changes or until they make affordable 2-way
satellite, I guess Comcast gets to continue doing whatever they want to do.
posted at: 00:27 | permanent link to this entry | Comments: